Specialist verticals
IT services
Put each IT support ticket in the context of the customer’s contract and assets.
Track licenses, hardware and time spent, with a view of recurring agreements and the work they cover.
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IT services · Add-on
IT services
Put each IT support ticket in the context of the customer’s contract and assets. Track licenses, hardware and time spent, with a view of recurring agreements and the work they cover.
Available as an optional module for your Equinox setup.
Features
Inside the module.
Explore the working areas, records and tools available in this module.
Analytics
Margin per contract, MRR, hours and renewals
Installed base
Assets, locations and covering contract
Compliance
Processing register, appointments and privacy training
Hardware quotes
Quotes linked to the product catalog and purchase orders
Licenses
Resold subscriptions: recurring margin and the renewal queue
Tickets
The support queue, with the contract SLA
Consumables
Follow consumables held at customer sites, reorder thresholds and shipment records.
Contracts
Manage fixed fees, hour pools, cost-per-copy agreements and leases.
No matching features. Try a different word.
In practice
The work, step by step.
Explore the activities this module brings together. Choose a step to see what you can manage.
Map the installed base
Maintain customer IT assets, software licenses and service contracts.
Handle the ticket
Open support tickets with their priority and related customer.
Review contract hours
Track time spent and the hours consumed from service contracts.
Start with the way you work.
Equinox
Start with the way you work.
Tell us about your processes. We can identify the modules and configuration that fit your business.
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